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From HQ: Curtsy Values

Greetings from Curtsy HQ! If you’re reading this, you already know what we are, but do you know who we are? We recently took a stab at answering this question. We thought about each Curtsy team member and the characteristics that make each person great. What the discussion sparked is this list of traits (some might even call them quirks) that summarize our values and inform everything from our interview questions to our customer service.

TL;DR: We’re a passionate team of optimists and strategic thinkers, with open minds and hearts, who don’t take ourselves too seriously.

Our Values

  1. Persistence
  2. High-level thinking
  3. Going above and beyond
  4. Optimism
  5. Taking responsibility
  6. Teamwork
  7. Fun

Persistence

  • We bust through walls to achieve our goals (or find a way around the wall, make friends with the wall, or figure out why the wall doesn’t matter).  
  • We solve issues as they arise and course correct when necessary, but we never give up or go home early. 
  • We understand that setbacks are part of the learning process.

High-level thinking

  • We focus on getting it right (strategy) and getting it done (execution). Both are equally important. 
  • We carve out time to research, think, ideate, and get aligned on the strategy before diving in. A few hours of strategic planning can save us weeks of wasted effort. 
  • Along the way, we regularly zoom out to ensure that we’re still headed in the right direction. 

Going above and beyond

  • Going the extra mile for customers is our normal route. We don’t tolerate mediocrity, and continually work to improve our customers’ experience.
  • We’re looking for “wow” reactions; delight is our goal.  We consider a working app, with helpful and responsive customer service, the bare minimum. 
  • We move quickly to squash issues and bugs that come up to minimize customer impact. 

Optimism

  • We’re motivated by hope for a better future and our ability to bring it to life. The world around us was created by normal people just like us.
  • We try to look with clear eyes at the reasons why ideas will work rather than fail, taking care to avoid blind optimism. After information-seeking and discussion, we rely on our intuition to guide us.  
  • We have a can-do attitude. If we don’t know something, we believe in our ability to figure it out.  
  • We’re growth mindset people.    

Taking responsibility

  • We recognize that no person or company is perfect. To err is human, and companies are human endeavors. When we miss the mark, we will take full responsibility without making excuses. 
  • We don’t blame others for our mistakes. 
  • We’re all part owners in Curtsy, so we act according to its best interests. 
  • We do what we say we’re going to do. 

Teamwork

  • We put aside our egos in the service of the greater goal. 
  • We avoid zero-sum thinking, and competitive or political behavior towards others on our team.
  • We’re motivated by helping others and see others’ success as our own success.
  • We’re focused on building strong relationships with others on the team, and tackle conflict head on rather than sweeping it under the rug. 
  • We’re aware of the impact that our actions have on others. 
  • We assume positive intent in others’ actions.  

Fun

  • We spend most of our waking hours at work, so we try to make it fun and laugh a little. 
  • We try not to take ourselves too seriously. 
  • Success is a function of skill, effort, and luck. We bring our best selves to every task, but we don’t stress over what we can’t control.  

💗 Want more behind-the-scenes of Team Curtsy?
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Careers: https://jobs.lever.co/curtsy

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#ClubCurtsy #GirlBoss Guide College Lifestyle Guest Post

A Letter to Incoming Freshman 💌…

Freshmen,

It’s September 1st 2018, two full weeks into my freshman year at The Ohio State University and…. I want to transfer.

The day I received my acceptance letter into my dream college, I jumped out of bed screaming and jumping up and down like the main character of one of those predictable teen movies. Never did I ever think I would be sitting here on the phone with my mom asking her if it was possible to call Arizona State back telling them, I changed my mind and I’d like to move in ASAP.

“Give it a semester,” my mom would argue.

I didn’t want to hear that. I didn’t like my college. I didn’t get along with my roommates, my only friends were the quad of boys at the end of my hall, I was too anxious to eat, I missed my friends, I was already failing math, and above all else – I wanted to go home. 

It’s now August 17th 2021, exactly one week away from starting my senior year at The Ohio State University and…. I don’t want to graduate.

As shocking as it may be, your mom does know a thing or two.

I could sit here and preach to you about “making friends on your floor” or “joining some clubs on campus” but I’m sure your university’s orientation leader has already done that. 

The truth is, college is just another part of your life, and in life, things don’t always go as planned. You may not be best friends with your roommate, you may not know how to navigate your way home your first night out, you might fail your first math course, or you could be sitting in your dorm asking yourself if you made the right college decision. And you know what? It happens.

And you know what else? You are going to be just fine.

Because, let me give you the tea ☕️. If I packed it all up and booked a one-way ticket home, I wouldn’t have met my five best friends and current roommates. I wouldn’t have realized I didn’t want to be a lawyer, I wanted to run public relations at a fashion company. I wouldn’t have met my soulmate. I wouldn’t have gotten the offer for Campus Representative for Victoria’s Secret PINK. I wouldn’t have met my giant group of guy friends at my sorority’s paired block event. I wouldn’t have spent countless Tuesday nights at my favorite bar with all my friends. I wouldn’t have realized that walk home was actually just a straight shot. I wouldn’t have raised that first semester GPA from a 2.7 to a 3.8.

I wouldn’t be sitting here, at my year-long internship, located in a 21-floor high rise building, in my own personal cubicle, writing this letter to all of you.

So, before you pack your bags and make that call to your mom, before you think you’re the only one who can’t quite seem to figure this whole college thing out – give it time.

For some, college is everything and more from the time they first step onto that huge campus. For others (like me), college babe, we are gonna need a little work.

Your college experience is your own mini personal journey. It’s that time period in your life where you have responsibilities, but not “mortgage payment responsibilities.” Soak up the freedom, test your adulting skills, take some risks, and most importantly enjoy the ride (maybe buckle up if your roommate decides she likes to sing opera songs in the shower). 

One day you’ll wake up and wonder where all the time went but – smile knowing all that time was put to good use shaping the person you have become. 

About The Author
About The Author

My name is Nichole and I am a 2021 Summer Curtsy Stylist! I attend The Ohio State University and study Communications, Fashion Retail, and Social Work. I will be taking on my senior year at the end of this month where you can find me applying to my post-grad dream jobs while composing my last iconic football block looks! I joined Curtsy in 2020 and I’m loving my “online thrifting” experience!



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